Returns & Refunds Policy
At MyBird.in, we value your trust and want you to shop with confidence. While we take every care to deliver high-quality supplements and accessories, we understand that there may be rare occasions where you need assistance with returns or refunds.
a) Supplements & Feeds
• For health, hygiene, and safety reasons, opened or partially used supplements and feeds cannot be returned or refunded.
• Returns will only be accepted if:
◦ The product was delivered in a damaged condition, or
◦ The wrong product was shipped.
• To be eligible for a return, the product must be unopened, unused, and in its original packaging.
• Please contact us within 48 hours of delivery with photos of the product and packaging.
b) Accessories & Equipment
• Accessories and Equipment (such as feeders, drinkers, cages, perches, toys, and other non-consumable items) can be returned or refunded if:
◦ They are defective, damaged during delivery, or incorrect.
• Products must be returned in unused condition with original packaging intact.
• Returns are accepted within 7 days of delivery for accessories and equipment.
c) Refund Processing
• Once your return is approved, refunds will be processed to the original payment method within 10 working days after we receive and inspect the returned product.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit as per your preference.
• Shipping charges (if any) are non-refundable, except in cases of wrong or defective product delivery.
How to Raise a Return/Refund Request
1. Contact our support team at support@mybird.in or call +919074470182 within the specified timelines.
2. Share your order ID, issue details, and clear photos of the product/packaging.
3. Our team will guide you through the return process and provide return shipping instructions.
Important Notes
• Products returned without prior approval will not be accepted.
• Customer is responsible for return shipping costs unless the return is due to our error (wrong/damaged/expired product).
• Replacement is subject to product availability.
• We reserve the right to reject returns that do not meet the above criteria.
Contact Information
MyBird
L4, Krish Royal City, Nellithope, Kozhumanivakkam, Chennai-600122
Email: support@mybird.in
Phone: +919074470182
At MyBird.in, your satisfaction matters. We are committed to resolving issues promptly and ensuring your birds get the care they deserve without compromise.